Help & FAQS
Our aim is to resolve your questions as quickly and efficiently as possible. With this in mind we've put together a few of our most commonly asked questions bellow.
If you cant find the answer you are looking for and you require further assistance, please contact our customer service team on the details below.
How can I pay?You can pay online using all major debit and credit cards, PayPal or If you have a gift card you can redeem either the partial or full amount of the order value.
What is the returns policy?Information on the returns policy can be found here. Returns Policy
What are the shipping options?Depending on how quickly you wish to receive the item you purchased we have various options available including next day, 48hr and a DPD local pickup we also offer Saturday delivery at an extra cost more info regarding shipping term and times please view the shipping page.
Can I make changes to or cancel an order I already placed?If you have placed an order but then wish to change or cancel it, please contact our Customer Service team as soon as you can. We will try our best to make any changes but we will be unable to do so if the order is already being processed in the warehouse and/or dispatched.
I've paid for next day delivery why has my order not arrived?All delivery times, including next day delivery, are from the point of dispatch and not from the point of order. If you’ve ordered before 2pm on a business day it will be dispatched same day, If its after 2pm or on a weekend / UK public holiday then it will be dispatched the next business day.
Where's Motorcycle Parts Warehouse located?Our address is Ocean View Business Park, Gardner Road, Southwick, BN41 1PL and for more information on our origins please visit the about page
Why does my tracking number not work?Tracking numbers rely on the delivery company updating their systems so please allow one working day for the tracking number to be updated. On some Royal Mail services the tracking number will only update when a delivery is attempted.
Will I have to pay customs charges in my country?If your delivery address is outside of the UK, you may have to pay import duties and taxes, All international shipments may be subject to cross-border inspections by customs authorities while customs policies vary widely from country to country. You must meet any additional charges for customs clearance and we recommend that you contact your local customs office for further information.
How long will a refund take?We cant guarantee an exact time frame but for an estimate on how long a refund will take to show in your account please visit the Returns page.
I can't find what I'm looking for?If you can't find the product you require on our website then unfortunately this means we don't currently have it available. We are constantly increasing our product range and adding new items daily so subscribe to our newsletter for new releases and product updates.
What do I do if I never received my order?If you have never received your order then you will need to contact the delivery company as it may have been left in a safe place or delayed due to an unforeseen issue please visit the shipping page for more information.
How can I tell if an item is in stock?Stock and availability information will be shown on the search and product page, If a product is displaying as out of stock then you can create an alert which will notify you when its back in stock.
Need to Contact Us?
If the above information has not answered your question and you require further assistance, or if you have a query about an order you have placed then please contact us here.