Shipping Method Explanation
Collect from MPW HQ
Collection from the MPW HQ is available for customers based within reach of us. Our address is Motorcycle Parts Warehouse, Ocean View Business Park, Gardner Road, Southwick, BN41 1PL. Orders will be available 2 hours after being placed, and can be collected Mon-Fri (10am-4pm). Please buzz for MPW using the buzzer located on the door shown in the image below. A staff member will then bring down your order. Have your order confirmation email ready at the time of collection.
DPD Pick Up
Click and collect is now available at our checkout. DPD Pickup is a shipping option that allows customers to choose from 6,500 pickup locations directly at checkout.Locations include locally run neighbourhood businesses and nationwide chains such as Sainsbury’s, Post Office and Co-op locations. Open on weekends with extended business hours, customers can pick up whenever it’s convenient inside 7 days.
Door To Door
We offer shipping to the UK & Northern Ireland, as well as a number of European countries, and aim to dispatch any order placed and paid for before 2:00pm the same day (excluding weekends and bank holidays). Orders placed after this time will being dispatched the next business day. Any orders placed over the weekend or bank holiday will be sent on the following working day. Once your order has been shipped you will receive a notification email.
Business days are Monday-Friday; Holidays, Saturday and Sunday are not included in shipping days. Shipping timelines are estimates and are not guaranteed refer to the UK Delivery and Zones section bellow for Channel Islands and Remote address delivery information.
|Carrier||Service (UK Only)||Est Time Frame (Ordered before 2pm)|
|Royal Mail||Standard Tracked||2-5 Days (Excluding Weekends)|
|Royal Mail||Express Tracked||1-3 Days (Excluding Weekends)|
|DPD||Next Working Day||1 Day (Excluding Weekends)|
|DPD||Pick Up (Place Of Your Choosing)||1 Day (Excluding Weekends)|
International Delivery Options
As well as the above domestic services we also offer a duties paid service with DPD to the destinations below. Pricing for these services is worked out dependent on the order cost and the tax rate of the individual country so please refer to the information presented in the shopping cart for accurate figures.
|Bosnia and Herzegovina||Hungary||Slovakia|
Shipping changes after the order is shipped, such as intercepts, address change, and will call pick-up may be subject to a Service fee per shipment (this is simply passing along the fee billed to us by the carrier to make the change when in-transit).
Contact Us before 12pm on the day your item is due to be dispatched. We will endeavour to prevent your item being shipped where possible. If the item is already shipped please contact Customer Service.
UK Delivery And Zones
Next Working Day delivery
All postcodes in England and Wales
1 or 2 Working Day delivery
Postcodes: AB1-AB16, AB21-AB25, AB30, AB39, DD, DG, EH, FK, G, KA (except KA27 and KA28), KY, ML, PA1-PA19, PH1-PH3 and TD.
We cannot offer Next Working Day but we can offer a 2 day delivery service in these areas, any orders placed for the items in these areas will incur a charge which you will be notified of at check out.
Postcodes: AB31-AB38, AB40-AB56, IV1-IV28, IV30-IV32, IV36, IV40, IV52-IV54, IV63, KW1-KW14, PA21-PA38, PH4-PH41, PH49-PH50 and BT (Northern Ireland).
The same as Zone C, also incuring a charge which you will be notified of at check out. Please be aware orders can take 2-4 working days to arrive.
Postcodes: HS, IV41-IV49, IV51, IV55-IV56, KA27-KA28, KW15-KW17, PA20, PA41-PA49, PA60-PA78, PH42-PH44, ZE, IM.
(Not Shown On Map Bellow)
Devliery to the Channel Isles will incur a postage cost which you will be notified of at check out.
Postcodes: GY and JE.
Problems Or Delays
If there are any problems or delays with your order we will notify you within 24 hours of the order being placed. We stock a lot of parts in our UK warehouse ready for immediate dispatch but for some larger items such as tyres it is only possible to keep the more popular sizes in stock with the less common tyres incurring a delay in dispatch.
If an item arrives visibly damaged, please contact Customer Service immediately. Claims are handled through the shipping carrier, but MPW will assist customers with these claims to the best of its ability.
Occasionally, packages are returned to us as undeliverable. A parcel might be returned to us as undeliverable for several reasons:
- The recipient's address is incomplete, illegible, incorrect or cannot be located.
- The carrier attempted delivery but failed. Most of our carriers make more than one attempt to deliver a parcel. If they can't deliver your parcel, they'll return it to us.
- The recipient is not present/fails or refuses to accept delivery.
- The parcel was damaged in transit. If a parcel is damaged while it's on its way to you, the carrier may return it without attempting delivery.
Please Note: We can't re-dispatch orders that carriers return to us as undeliverable. Until address confirmation has been given. If you haven't received confirmation of its return to us or refund four weeks after from the estimated delivery date, Contact Customer Service.
Missing Parcel That Shows “Delivered”
Most parcels arrive on time, but, sometimes, the tracking may show as "delivered" and you don't have your parcel.
If the tracking for your parcel shows as delivered but you haven't received it, you should:
- Check if someone else at your address has accepted it.
- Look around the delivery location. Your parcel may have been left with a neighbour or in a safe place, like a porch or garage.
- Look for a notification of attempted delivery. You may find an attempted delivery notice in your letter box or on your door. Follow the instructions on that notice to request redelivery, or to arrange collection of the package.
- Contact the carrier if there's still no sign of the package.
Tip: Contact the carrier. Ask if they have additional information about the parcel's location. Make sure that you have your tracking number or delivery confirmation number. To find contact information about your carrier see the Carrier information details bellow. If your concern cannot be resolved with the carrier company, please contact customer service within 30 days of the scheduled delivery date.